When the Territory technician is not available or the job requires a particular skill the Availability tool gathers all Territory technicians and Nearby technicians (based on scheduled orders), cross references their skills tag:
The schedules of the remaining technicians are displayed, with the next 3 days displaying by default:
Striped orders are locked, solid are moveable, and gaps are free!
The further above the x-axis, the further away the technician is at that time of day:
So schedule where the orders are positioned lower:
Hover on an order to see all the detail, include distance to customer:
Time off entries, company meetings/appointments, and special user notes are also displayed for full context to CSR: