The Feedback tool provides a direct ear to your customers while generating high-quality Google My Business and Facebook reviews.
Every Service Report email includes a simple survey at the bottom:
If the response is positive, we ask for an additional comment:
If it's negative, we ask how we could improve:
On average Clypboard customers provide feedback on 1/25 work orders, and 10% of those go to Google:
Positive 5-Star reviews with a comment are bundled automatically through Clypboard and delivered for the entire branch to see:
Negative 1 and 2 stars are delivered immediately to the technician's supervisor so that the customer can felt heard right away.
The feedback dashboard allows managers to dive deeper into the data:
The 5-star/1000 orders ensures technicians of varying workload have a normalized metric:
Drill down through your organization to see exactly what the customers are saying: